Privacy and Protection

Privacy and Protection

1. INTRODUCTION
We, FiveStar Luxury Limousine, Via George Sand, 42 – 20161 Milano,  take the protection of your private (so-called “personal”) data seriously and protect your privacy during processing in accordance with the applicable data-protection regulations.

These regulations regarding data protection inform you, the user, in detail of the nature, scope, and purpose of the collection and use of personal data by FiveStar Luxury Limousine, the responsible provider of these services. This privacy statement is equally applicable to the services in context of the online platform, for integrated functions in foreign online platforms, as well as applications for mobile devices (“FiveStar Luxury Limousine”).

2. DATA PROCESSING AND TRANSMISSION
2.1 PROCESSING BY FiveStar Luxury Limousine

FiveStar Luxury Limousine will process the personal data of the user only in so far as it is necessary for the establishment, implementation, development, or modification of agreements on the use ofFiveStar Luxury Limousine or for individual management services. Any processing beyond this will take place only if the user has expressly agreed to this. If you, e.g. subscribed to the FiveStar Luxury Limousine, alsowe  will process your data in order to send the newsletter.

With the aim of continuous improvement and development of the FiveStar Luxury Limousine, we also use analytical tools to obtain information such as websites visited by the user, length of stay, through which channels our Services were accessed, the name of the accessed website, downloaded files, the date and time of the access, the browser used, etc.

2.2 TRANSMISSION

FiveStar Luxury Limousine will pass personal data to third parties only for the purpose of contract fulfillment or with the consent of the user. In particular, this includes FiveStar Luxury Limousine passing on the user’s personal data, to the extent required, to transportation service providers who are to drive the user.

Partners, which provide technical fulfillment of certain FiveStar Luxury Limousine services e.g. newsletter dispatch, may receive certain data within data processing arrangements. In such instance, the data transmitted will be restricted to the minimum necessary.

Personal data will be disclosed to state institutions and authorities only if required by law.

DATA SECURITY
3.1 PRINCIPLE

FiveStar Luxury Limousine constantly strives to use all appropriate technical and organizational measures to process personal data in such a way that they are safe and, above all, cannot be accessed by unauthorized persons. In this respect, FiveStar Luxury Limousine expressly points out that when communicating by email, complete data security cannot be ensured. Therefore, FiveStar Luxury Limousine recommends using the postal service for the sending of confidential information.

3.2 MEASURES

To best protect the user’s data against accidental or intentional manipulation, loss, destruction, or access by unauthorized persons, FiveStar Luxury Limousine uses appropriate technical and organizational security measures that are continuously optimized in accordance with technical developments.

ANALYTICAL TOOLS
4.1 OWN ANALYTICAL TOOLS

When using FiveStar Luxury Limousine user-related information is left on the computer of the user, so-called “cookies”, which enable the smooth and particularly efficient operation of the FiveStar Luxury Limousine Services. The deletion of cookies is possible after each use – to do this, the user should consult the manual of the access program (“Browser”).

When using FiveStar Luxury Limousine, details of the session are automatically stored, this includes the websites visited, the length of stay, through which channels our Services were accessed, the name of the accessed website, the file, the date and time of the access, the downloaded files, the notice of a successful request, the Browser used as well as the version, the operating system of the user, the URL that referred the user to our Services, IP address, and the requesting provider. These data are used in particular to analyze, store, and evaluate user behavior and to continuously improve and develop the service.

4.2 GOOGLE ANALYTICAL TOOLS

FiveStar Luxury Limousine uses Google Analytics, Google AdWords / Google Conversion Tracking, Google Remarketing Technology as well as the Google Tag Manager, which are all web analytics services provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; hereinafter referred to as “Google”).

These analytics services transmit IP addresses and use cookies to help analyze your use of our websites and online services. The cookies have a limited validity (e.g. 30 days at Google Conversion Tracking) and the information generated by the cookie about your use of the websites and online services will be transferred and stored on a Google server in the USA.

The user can prevent the storing of cookies by setting their Browser software. If they decide to do this, they will not be able to use all functions of FiveStar Luxury Limousine to their full potential. The data processing in the context of Google Analytics can be stopped any time for the future through the installation of the appropriate Browser plug-in from Google.

4.3 INTEGRATION OF SERVICES AND CONTENT OF THIRD PARTIES

It is possible that within this online offer content from third parties, such as New Relic, an analytics service provided by New Relic Inc., 101 Second Street, 15th Floor, San Francisco, CA 94105 (“New Relic”)  for obtaining customer ratings, is embedded. It is understood, that the provider of such content (hereinafter referred to as “Third Party”) can use the IP address of the user. Without the IP address, it would not be possible for them to send the content to the Browser of each user. The IP address is required for the correct representation of such content. We try to only use such content, when the respective providers use the IP address solely to deliver content. However, we have no control over the Third Party potentially saving the IP address, e.g. for statistical purposes. If we become aware of this, we will notify the user about it.

FiveStar Luxury Limousine uses plugins from the social network Facebook, which is operated by Facebook Inc., 1601 S. California Ave., Palo Alto, CA, 94304, USA. For information on Facebook’s privacy policy, please visit: https://www.facebook.com/about/privacy/

CREDIT CARD DATA
All bookings at FiveStar Luxury Limousine can be paid for by credit card. The credit card information is stored during the first booking and is protected from unauthorized access. FiveStar Luxury Limousine does not save the information. A certified payment provider with systems which meet the applicable safety standards, such as the PCI-DSS standard (Payment Card Industry Data Security Standard), is used for this. For recurring transactions, the credit card data will be saved with the commissioned PCI-DSS-certified payment provider for a period of up to 13 months after last access date.

6. CONTACT, DELETION, INFORMATION AND CORRECTION/ AUTHORIZED CONSENT
Upon request, the user will receive information about the data stored about themselves free of charge. Furthermore, the user has if applicable the right to delete their personal data, or, if incorrect, to correct it. Personal data which it is necessary to save due to mandatory statutory provisions will be blocked.

Any consent given is revocable any time with effect for the future. Email newsletters may also be unsubscribed from via a respective link provided in the email.

If you have questions or requests to do with data protection, you can contact our data-protection representative at  info@fivestarluxurylimousine.com, or call us at +39.342.67.67.677.

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